At Quagga we recognize that a maintenance organization lives and dies by its ability to execute 24X7, 365 days a year. This is why our customers are backed by the most reliable support infrastructure outside of Avaya. Best in class technical talent combined with redundant real time monitoring provide proven value at per port prices well below industry norms. A key factor in our success as a maintenance vendor is our ability to customize offerings based on each individual client's specific requirements. The idea that an off the shelf service bundle could meet any customer's unique business needs is at best presumptive.

Our proven support delivers the following key features:

• 24/7 Technical Support gives you immediate phone access to a Tier III engineer who understands your network
• On-Site Critical Spares means that the most important components of your network will have on-site backups to ensure immediate uptime
• On-Site Training will provide your technical staff with the information they need to meet the daily requirements of your communications systems
• Remote Monitoring and Live Response to Alarms minimizes downtime and ensures that we are proactively addressing your issues before you call us
• Single Point of Contact
• Online Web Portal/Helpdesk for an accessible, convenient ticketing system
• 2-hour response time for all major alarms 

Call us today to ask about our Quagga-Direct, Quagga-Partner, and Quagga CSA maintenance offerings.