Quagga provides turn key Avaya IP Tel/Messaging/UC implementation services not only for some of the highest profile end users, but in the capacity of sub-contractorfor many of the largest Avaya Business Partners as well. IP Telephony is extremely complex and it takes highly trained on-site technicians, project managers and software support engineers to execute a project plan successfully. To that end, Quagga is home to the most experienced technical team in the West. Additionally, our 2 star status with Avaya Global Services provides us with an open line to Avaya Tier 3 and 4 support when in the midst of critical escalations. These factors ensure that our customers receive the highest level of support possible each and every time they engage us on a project. The result is a 97% customer satisfaction rating (independent 3rd party survey) and the highest customer retention rate among Avaya Platinum partners.

Certified to Install
Communication Manager
S8xxx Servers and Gateways
Application Enablement Server (AES)
Converged Network Analyzer (CNA)
Modular Messaging
Intuity/LX
Unified Communications
Contact Center
Contact Center Express
Compact Contact Center
Interaction Center
CMS
Interactive Response (IR)
Meeting Exchange
Voice Portal
PDS
Distributed Office
IP Office