Quagga's team of Contact Center Specialists are uniquely qualified to assure that your company is fully leveraging its investment in Avaya Contact Center, CTI and PDS applications. WE welcome the opportunity to assist your team in the following areas:
- On-site or Remote Contact Center Review
- Identify ways to enhance caller experience or routing efficiencies
- Identify solutions to improve customer services
- Contact Center Professional Services
- Call Vectoring, including variables in vectors
- Multi-site, including home/remote agent
- Contact Center Reporting, including Custom Report Writing
- Traffic Theory - Agents, IVR Ports and Trunks
- Computer Telephony Integration (CTI)
- Multi-Media
- E-mail, Web Chat & Collaboration, FAX, VM
- Interactive Voice Response
- Converse Vector Command or CTI
- Call Recording and Screen Capture
- Workforce Management
- Outbound Call Management
- Preview Dialing, Predictive Dialing
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fax: 916-357-5193 
